You might take your Blue Cross and Blue Shield of Texas (BCBSTX) member ID card for granted from time to time, but don’t forget it has wealth of information you need. Your card provides:
- Your member ID number
- Your group number (if you're part of an employer health plan)
- The dates of your health coverage
- Your plan type
- Details on services you may have, such as vision, dental or prescription drug benefits
- Phone numbers you, your doctors and other health care providers will find helpful – including numbers to call and verify your coverage before your appointments
- Information your doctor, clinic and hospital needs
As a member, you can pull up your digital member ID card on your phone or other mobile device.
Your digital member ID card is always up-to-date and lets you securely verify your BCBSTX coverage with your doctor. You can find it in our BCBSTX mobile app, or by logging in.
Using your digital member ID card at your doctor’s office is quick and easy:
Step 1. Log in to the BCBSTX mobile app.
Step 2. On the dashboard, tap the Member ID Card icon.
Step 3. That’s it. You’re now looking at your digital member ID card.
Step 4. Tap on the share icon in the top right corner of your screen and select “Share Verification of Coverage.” This will open an email window that you can send directly to your doctor’s office.
Download your digital member ID card to your mobile device’s wallet.* With this option, you can always access it, even if you don’t have good reception or an internet connection. To share from the mobile wallet, tap the share icon.
When you download the BCBSTX Mobile App or add your digital member ID card to your device’s mobile wallet*, there’s no need to wait for a physical card to come in the mail. Access is always at your fingertips.
*Feature only available for iOS
If your member ID card is lost or stolen and you think you may be the victim of fraud, BCBSTX is here to help.
If you suspect fraud, here’s how to report it:
Online
Complete a fraud report.
Phone
For general fraud questions, call our customer service number.
To report suspected health care fraud involving a provider, use our Provider Fraud Hotline at 1-800-543-0867.
Email
privacy_office@bcbstx.com
U.S. Mail
Blue Cross and Blue Shield of Texas
Special Investigations Department
1001 East Lookout Drive, Tower A, 2nd Floor
Richardson, TX 75082
Learn More
You can print a temporary ID card and request additional cards through your Blue Access for MembersSM (BAM) account. You will need your member identification number and group number to log in.
