April 18, 2025
Recently Blue Cross and Blue Shield of Texas (BCBSTX) mailed letters to members with past or current health insurance coverage with BCBSTX. These letters were to inform you of a recent incident that involved your protected health information (PHI) as required under the law.
What happened: On Feb. 11, 2025, we became aware of activity on Blue Access for MembersSM that may have caused your PHI to be viewed by an unauthorized individual. BAMSM is the portal system through which individuals may access information about their membership. This potential disclosure may have occurred between Nov. 8, 2024, and March 5, 2025.
What information was involved: The potentially impacted information may include name, address, date of birth, service dates, telephone numbers, fax numbers, email addresses, medical record numbers, health plan beneficiary numbers, account numbers, medical/dental service and billing information.
What we are doing: We are working to address these activities. We are committed to maintaining the privacy and security of your information, and we are taking this incident very seriously.
What You Can Do: We have no reason to believe that anyone has accessed or misused your information. However, we want to give you steps to take to guard against identity theft or fraud. If you receive or access explanation of benefits statements (EOBs) from BCBSTX, we recommend that you regularly review these statements. If you see any service that you did not receive, please call us at the number found on the statement or on your member identification (ID) card. If you do not receive or access EOBs, contact your provider or plan and request that they send you a statement following the provision of any services under your name and ID number. Please review the enclosed Information about Identity Theft Protection.
What we are doing to protect your information: To help protect your identity, we are offering a complimentary one-year membership of Experian’s® IdentityWorksSM. This product provides you with superior identity detection and resolution of identity theft. If you think you may have been impacted by this incident, please call the number on your member ID card and a representative will help you.
For More Information: If you believe that your PHI has been misused or have any questions regarding this letter, please call the toll-free number listed on your member ID card. A representative is available to assist you. BCBSTX provides TDD/TYY services and language assistance for incoming callers for deaf, hard-of-hearing and speech-disabled members. Members can utilize their TeleTYpewriter (TTY) or Telecommunication Device (TDD) to access a teletype operator at 1-800-526-0844.
The privacy of our members is a top priority. We are sorry for any concern caused by this incident.
Identity theft insurance is underwritten by insurance company subsidiaries or affiliates of American International Group, Inc. (AIG). The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.